To interpret the language specified in the title in written and spoken form in order to provide a bilingual capacity in the area of specialization for a variety of employment and training services. To assess the employment possibilities and training needs of clients; to determine the level of employment and training services required for clients; to interview and refer individuals to appropriate employment and training programs; to process claims for benefits and to accept and validate initial and continued claims; to review and audit records of claims; to conduct various unemployment insurance program-related interviews; to resolve disputed claims; and to do related work as required.
Works under supervision, referring problems and more difficult cases to supervisor; work is reviewed to ensure conformance to standards and procedures. Usually none, but may direct the work of clerical support staff.
Knowledge of the Rhode Island Temporary Disability Insurance, Employment Security, and Job Training Partnership Acts; a working knowledge of occupations and occupational requirements; a working knowledge of employment conditions of various industries and businesses within the state; a familiarity with the culture and customs of groups and communities using the language specified in the title; a familiarity with routine office methods; the ability to relate to and understand problems of non-English speaking persons and groups; the ability to interpret and translate the specified language in the title into written and spoken English, and to interpret English into the written and spoken specified language; the ability to follow oral and written instructions; the ability to utilize a computer to access information; the ability to conduct effective interviews with clients; the ability to gather pertinent information and determine client eligibility for benefits; the ability to apply laws, rules and regulations; the ability to make arithmetic computations; and related capacities and abilities.
Education: Such as may have been gained through: graduation from a senior high school; and Experience: Such as may have been gained through: employment in a position dealing with a language specified group involving a program which focused on interviewing, advising and assisting clients. Or, any combination of education and experience that shall be substantially equivalent to the above education and experience.
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